The color TV of a resident of Huangshi has failed. He has found the street "guerrillas" six times. He spent more than 500 yuan and did not fix it. Finally, he found a formal maintenance enterprise. He only spent 0.5 yuan to replace one part and repaired it; Xiangfan City paid After the repair of the washing machine of the Ming army, it suddenly burned in less than 20 minutes at home. The newly renovated house was burnt out, and the elderly at home were severely burned. In recent years, safety accidents caused by the maintenance of electronic and electrical products have occurred, and the complaint rate has occurred. Stay high.
On September 29, the Regulations on the Maintenance of Electrical and Electronic Products of Hubei Province was reviewed and approved at the 29th meeting of the Standing Committee of the 10th National People's Congress and will be implemented on December 1. A series of regulations are expected to solve the outstanding problems in the maintenance service market of electronic and electrical products.
Identify law enforcement entities to avoid managing "vacuum"
At present, the management mode of the province's electronic and electrical products maintenance service industry is responsible for the provincial information industry administrative department at the provincial level, and is different in the municipal and county administrative departments, accounting for 37% of the industrial sector, based on broadcasting. The TV sector accounts for 23%, the economic and trade sector accounts for 18%, the information industry sector accounts for 16%, and other departments (labor, business, etc.) account for 6%.
In response to the above situation, the "Regulations" further clarified the main body of law enforcement, and stipulated that the administrative department in charge of the maintenance of electronic and electrical products by the people's government at or above the county level shall be in charge of the supervision and management of the maintenance services of electronic and electrical products within its administrative area, and its electronic and electrical products maintenance services. Industry management agencies, specifically responsible for the management of electrical and electronic products maintenance services.
Add "Electronic and Electrical Product Repair Service License"
According to the statistics of the Provincial Information Industry Department, the complaints about the maintenance service market of electronic and electrical products in our province have always topped the list in various social complaints. The phenomenon of “accidental acceptance, random repair, and arbitrary charges†is widespread. During the deliberation of the members of the Standing Committee of the Provincial People's Congress, the quality of electronic and electrical products maintenance services is directly related to public safety and the safety of consumers' lives and property. In the current market's own adjustment capabilities, it is necessary to repair electronic and electrical products. The activity sets an administrative license.
To this end, the "Regulations" stipulate that the maintenance service for electronic and electrical products must obtain the "Hubei Province Electronic and Electrical Products Maintenance Service Permit". Operators should hang in the eye-catching position of the business premises, publicize the license, service items and charges (including spare parts) standards. In order to make the scope of the license more transparent and standardized, the provincial administrative department of maintenance of electronic and electrical products shall determine the scope of the license for maintenance of electronic and electrical products in accordance with the law and make it known to the public.
Warranty after repair and repair
According to statistics, in the complaints about maintenance of electrical and electronic products, the timeliness of maintenance services and the quality of maintenance services accounted for more than 20% of the total complaints. The reason is mainly because the product warranty period is not clear after the repair period and repair, and the consumer rights are infringed.
In order to enhance operability, the "Regulations" stipulate that the time limit for undertaking maintenance services for electrical and electronic products shall be jointly agreed by the maintenance service operator and the consumer, and shall be indicated on the maintenance order. After the product is repaired, if the same type of fault occurs again within the same fault point within 90 days, the maintenance service operator shall be responsible for the free repair.
Prohibition of after-sales warranty service "discount"
According to analysis, many of the complaints in the current electronic and electrical product repair service market are due to the fact that the producers and sellers of the products have not settled the installation and warranty costs of the special maintenance service providers in time, and there is no guarantee that the spare parts supply channels will be smooth, thus affecting the maintenance service. quality.
To this end, the "Regulations" stipulate that the producers and sellers of products should sign relevant contracts with the maintenance service operators entrusted with the warranty, and pay the warranty fees in a timely manner, without lowering the standard or lagging payment. The "Regulations" also stipulate that if the products within the validity period of "Three Guarantees" meet the warranty conditions, the warranty unit shall not charge the fees for any reason; if the conditions for returning are met, no deliberate delay or unreasonable refusal shall be allowed.
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