Tencent Zeng Jiaxin: Cloud Computing Relies on Service to Win

“To win with service is far more valuable than price war.” Zeng Jiaxin, vice president of Tencent Cloud Computing Corporation, said during an exclusive interview with ChinaJoy on August 1 that although Tencent has lowered its cloud services by integrating resources and reducing costs, Price, but Tencent cloud does not approve of price war. Zeng Jiaxin believes that service will still be one of the core competitiveness of Tencent Cloud and will be the best tool to impress enterprise customers. Earlier, Google launched a provocation against Microsoft and Amazon and tried to launch a new price war in the cloud computing industry.

The rapid development of cloud services in the past two years has encountered the same dilemma as the rapid development of IDC services a decade ago, namely, how to improve service quality while reducing the price of services. Zeng Jiaxin stated that Tencent Cloud provides services far beyond the industry level at prices below the industry, and enhances the overall integrated service level at the level of soft value-added services. "One of Tencent Cloud's important goals this year is to continue to work hard to improve the stability and reliability of its services. We are committed to creating a cloud service that will never fall."

Zeng Jiaxin shared a real game client case. At the end of May, Tencent Cloud's top account manager received a call for help. The customer feedback that an operation and maintenance staff deleted all the data on a cloud server. This means that if the data cannot be recovered in time, the player cannot log in and the customer may lose. Not directly affecting income, brand reputation will also be adversely affected. Tencent Cloud's key account managers quickly responded to the situation and established a “special issue discussion group” and established a “data recovery support group” to try to recover data through various methods. Finally, the database was successfully rebuilt. It has dropped to a minimum. "Through this case, we would like to say that the customer's problem, whether it is due to Tencent cloud or not, we will do our best to help customers solve it quickly."

According to Zeng Jiaxin, in addition to providing leading cloud computing capabilities and a full range of solutions, Tencent Cloud also provides 7*24 hours of rapid response services, and provides one-on-one support for large customers and some vertical industry customers.

It is reported that while Tencent Cloud strives to create high-quality services, it also provides multi-angle and all-around value-added services to users from all walks of life, and has launched a series of unique capabilities for the vertical market. In response, Zeng Jiaxin specifically introduced several unique capabilities of Tencent Cloud, including the “Chasing” mobile acceleration and CDN to improve the speed of the game, the “blue whale” that promotes operation and maintenance efficiency, and the “improved retention and payment conversion rate.” Pigeon."

Zeng Jiaxin said that Tencent Cloud is gradually deploying some key overseas regions, integrating resources and opening up nodes to provide domestic companies with overseas businesses with solid cloud technology services. It is reported that Tencent Cloud's data center in Hong Kong has officially opened in July this year.